Begin a rewarding career as a member of the Cambridge Family!

We use the term "Cambridge Family" quite a bit at Cambridge Credit Counseling. And there's a very good reason for that! Cambridge was established in 1997 as a nonprofit credit counseling agency. 30 years later, you'll still see many of the same faces still employed today! In fact, over 42% of our staff has been a part of the Cambridge Family for over 20 years!

There are many reasons why our staff remains committed to our company. In addition to the competitive salary and comprehensive benefits package, our employees get to be a part of helping individuals and families eliminate the burden of debt and live more financially secure and rewarding lives.

So if you're looking for a new, rewarding career providing life-changing assistance to people all over the country, look no further! Enjoy flexible schedules, generous benefits, and an amazing work atmosphere here at Cambridge Credit Counseling.

Employee Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance
• Flexible schedules

General Employment Requirements

Equal Opportunity Employer

Cambridge Credit Counseling Corp. is committed to equal opportunity for all employees and applicants for employment, without regard to race, color, creed, religion, sex, sexual orientation, transgender status, national origin, ancestry, age, genetic information, disability, veteran or military status, status as a Vietnam era or special disabled veteran, or any other legally protected classification, in accordance with applicable federal, state, and local law. This policy applies to all personnel actions, including, but not limited to, recruiting, hiring, placement, compensation, benefits promotion, opportunities for training, discipline, termination, transfer, leaves of absence, compensation, and training. No preference is given to the hiring of relatives or friends of current employees, but referrals are welcome.

Requirements

• Must be 18 years old at the time of hire with a high school diploma or GED.
• Must be able to pass a criminal background check.
• Must be a United States citizen, permanent resident, or citizen of another U.S. Territory.
• Must provide recent employment history.
• Must be able to pass an independent credit counselor certification course (full training provided – no cost to applicant)
• Must possess basic computer and phone skills, including Microsoft applications such as Word, Excel, and Outlook.
• Must be able to work in a fast-paced environment and be able to speak to a high-volume of consumers while maintaining a professional and friendly demeanor.

Available Positions

Customer Care Representative (Full Time)

Cambridge Credit Counseling, a non-profit agency located in Agawam, MA, is currently seeking customer care professionals to join our growing team. This is a full-time, in-house position with the opportunity to work 1-day per week remotely upon completion of training.

Our company was founded in 1996 and has since helped hundreds of thousands of individuals and families resolve their financial challenges by helping them reduce or eliminate their unsecured debts and by providing them the financial education they need to stay debt-free forever. Our customer care representatives assist clients from all across the country by answering their questions and resolving any issues they may have.

This is a fast-paced, high-volume environment, therefore our customer care representatives must be able to handle multiple tasks in an efficient and timely manner, while maintaining a pleasant demeanor when speaking to our clients.

All of our Customer Care representatives are also required to pass a credit counselor certification course. However, you will be provided with all of the training and tools you’ll need to ensure that you are successful. The starting pay for this position is $16.00 per hour. The range of pay is $16.00 - $24.00, but please note this is the range for the position to pay and not the starting wage.

The successful candidate will possess some or all of the following skills and/or traits:

• Career-oriented individual interested in long-term growth
• Perform multiple tasks efficiently and timely
• Answer a large volume of client calls per day
• A pleasant phone demeanor and professional disposition
• Ability to work in a fast-paced environment
• Basic computer skills, including the use of Windows, Word, Outlook, etc.
• Basic phone skills
• Ability to follow documented procedures and guides
• Detail-oriented – able to accurately enter customer data
• Knowledge of how credit cards and credit reporting works (helpful, but not required)

Cambridge offers a very competitive benefits package, including paid vacation time, sick time and personal time off, life insurance, 401(k) retirement plan, medical insurance, dental insurance and vision insurance.

Full time position available. The hours for this position are Monday through Thursday from 8:00am to 5:00pm, and Friday from 9:00 am to 5:00 pm, eastern time.

If you are interested in joining our team, we encourage you to submit your resume and cover letter. We do not accept walk-in applications.

How to Apply

If you're interested in applying for one of our positions, we accept resumes and cover letters via email only at [email protected]. Once our recruitment team reviews your application, and we determine that you meet our general qualification standards, we will reach out to you to schedule an interview.

Please be sure to include the best contact email and phone number. If you have any questions, please contact our Human Resources Department at (413) 333-9837.

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