WELCOME TO CAMBRIDGE CREDIT COUNSELING, PIONEER CLIENTS!

We're thrilled to have you part of the Cambridge family.

Familiar faces. Expanded resources.
The same commitment to your financial future.

Pioneer Credit Counseling has joined forces with Cambridge Credit Counseling Corp. to bring customers of Pioneer Credit Counseling even more tools and support to help you reach your debt-free goals. Your Rapid City, SD office isn’t going anywhere - and neither are the counselors and support staff you’ve trusted. Everything you valued about Pioneer Credit Counseling is still here. Now it comes with the added strength of another nationally recognized nonprofit organization behind it.

Rest assured, you’re in great hands with our team of professionals. Like Pioneer Credit Counseling, Cambridge has been assisting consumers in their journey to living debt free for nearly 30 years and are one of the highest-rated nonprofit credit counseling agencies in the country.

What This Means for Former Pioneer Clients.

We know change can raise questions. Here’s what you can count on from the Cambridge Credit Counseling of the Black Hills office:

Same local office and staff you already know

Same trusted services - with no distruption

More resources and expanded support through Cambridge

Continued commitment to your financial success

Frequently Asked Questions About Your New Cambridge Account

Yes. All Cambridge clients can access and manage their accounts online through our custom client portal at www.MyCambridgeAccount.org. However, you'll need to know your new Cambridge Client Number in order to register your account in this system. You will receive your client number (starts with an "M") and instructions for accessing the portal in October. Please call our Customer Care Team at (888) 774-6592 if you have any questions.

From time-to-time, Debt Management Plan (or DMP) providers choose to reduce their portfolios and transfer clients. Some companies are growing, and some companies are consolidating - it’s actually very common in the industry. Cambridge has taken on new clients many times in the past, but please understand that your benefits with your creditors on the debt management plan will remain the same.

Yes. Your total monthly payment amount and fee will be the same as it was with Pioneer.

Your banking account information was received as part of the transfer of your account to Cambridge. Therefore, we will continue to draft your monthly payments from that account. However, in some cases, Cambridge may need to establish new payment dues dates that will coincide with your current payments with Pioneer because Pioneer drafted payments for some clients on specific days of the week as opposed to an actual recurring due date.

For most clients, the payment due dates will not change. However, if your due date does need to be changed, you will be receiving a communication from our team with more information.

If you're not currently enrolled in Cambridge's automatic monthly payment program, we highly encourage you to do so. This is the simplest and fastest way to make your monthly payments. Enrollment is very simple and can be done through our Client Portal or by downloading and completing our Electronic Funds Transfer Registration Form.

If you choose to continue sending your payments using a money order or certified bank check, please send your payments to the following address:

Cambridge Credit Counseling Corp.
67 Hunt Street
Suite 305
Agawam, MA 01001

Be sure to include your client number (starts with "M") on all money orders or certified bank checks or include the bottom portion of your monthly statement with your payment.

Cambridge will be retaining the offices in Rapid City, SD, so you may continue to make in person payments at those locations if you choose to.

Yes, Cambridge will be sending notifications to all of your creditors to advise them of the transfer. You shouldn't lose any of the benefits that Pioneer obtained for you.

We are diligently working on securely importing your account data into our client tracking system, and contacting your creditors to ensure a smooth transition. Cambridge will start servicing your account on Thursday, October 1, 2026. Any account specific questions about your debt management plan may be directed to Pioneer Credit Counseling until then. We ask that you do not make any changes to your payment amounts or due dates from Thursday 9/24/26 at 5:00pm to Wednesday 9/30/26.



Pioneer will be accepting payments until September 30, 2026. Starting October 1, 2026, all payments will be processed by Cambridge.

Questions? Contact our Customer Care Team.

Or team of Customer Care professionals are stading by to assist you. They are available Monday through Thursday from 8am to 5pm and on Fridays from 9am to 5pm, Eastern Time.

Call (888) 774-6592 Email Us

Just a few reasons why you can place your TRUST in Cambridge!

People place their trust in Cambridge because we are one of the most experienced and highly rated debt management companies in the country. We give people real solutions to meet their specific needs and goals. Our counselors are nationally and independently certified and we’ve been helping people safely resolve their debt issues for over 25 years.

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