Pioneer Credit Counseling has joined forces with Cambridge Credit Counseling Corp. to bring customers of Pioneer Credit Counseling even more tools and support to help you reach your debt-free goals. Your Rapid City, SD office isn’t going anywhere, and neither are the counselors and support staff you’ve trusted. Everything you valued about Pioneer Credit Counseling is still here. Now it comes with the added strength of another nationally recognized nonprofit organization behind it.
Download the Membership Guide Customer Care: (888) 774-6592
Would it help to talk this through?
A certified counselor will go through your own numbers with you. The session is free and there is nothing to buy.
What this means for former Pioneer clients#
Change can raise questions. Here is what you can count on from the Cambridge Credit Counseling of the Black Hills office:
- Same local office and staff you already know
- Same trusted services, with no disruption
- More resources and expanded support through Cambridge
- Continued commitment to your financial success
Key dates#
- Pioneer will be accepting payments until September 30, 2026.
- Please do not make any changes to your payment amounts or due dates from Thursday, September 24, 2026 at 5:00 pm to Wednesday, September 30, 2026.
- Cambridge will start servicing your account on Thursday, October 1, 2026. Starting October 1, 2026, all payments will be processed by Cambridge.
Making payments to Cambridge#
The simplest and fastest way to pay is Cambridge’s automatic monthly payment program. Enroll through the client portal or by completing the Electronic Funds Transfer Registration Form (PDF).
To pay by money order or certified bank check, send it to Cambridge Credit Counseling Corp., 67 Hunt Street, Suite 305, Agawam, MA 01001, with your client number (it starts with “M”) or the bottom portion of your monthly statement. In-person payments can still be made at the Rapid City, SD offices.
Questions? Contact the Customer Care Team#
The Customer Care team is available Monday through Thursday from 8 am to 5 pm and on Fridays from 9 am to 5 pm, Eastern Time.
Call (888) 774-6592 Email Customer Care
Why people place their trust in Cambridge#
- A+ rating with the Better Business Bureau
- ISO 9001 quality system since 2001
- NFCC and FCAA member agency
- Reviews on Trustpilot
Common questions
Will I be able to access my new Cambridge account information online?
Yes. All Cambridge clients can access and manage their accounts online through the client portal at www.MyCambridgeAccount.org. You will need your new Cambridge client number to register your account there. You will receive your client number (it starts with an "M") and instructions for accessing the portal in October. Please call the Customer Care Team at (888) 774-6592 if you have any questions.
Why did Pioneer Credit Counseling transfer my DMP services to Cambridge?
From time to time, debt management plan (DMP) providers choose to reduce their portfolios and transfer clients. Some companies are growing, and some are consolidating; it is very common in the industry. Cambridge has taken on new clients many times in the past, and your benefits with your creditors on the debt management plan will remain the same.
Will my monthly payment amount be the same?
Yes. Your total monthly payment amount and fee will be the same as it was with Pioneer.
My monthly payments were automatically withdrawn from my bank account with Pioneer. Will that change?
Your bank account information was received as part of the transfer of your account to Cambridge, so Cambridge will continue to draft your monthly payments from that account. In some cases Cambridge may need to set new payment due dates that coincide with your current payments with Pioneer, because Pioneer drafted payments for some clients on specific days of the week rather than on a recurring due date. For most clients the payment due dates will not change. If your due date does need to change, you will receive a communication from the Cambridge team with more information.
I usually send a money order or certified bank check to Pioneer for my payments. What is the address for Cambridge payments?
If you are not enrolled in Cambridge's automatic monthly payment program, Cambridge encourages you to enroll: it is the simplest and fastest way to make your monthly payments. You can enroll through the client portal at www.MyCambridgeAccount.org or by downloading and completing the Electronic Funds Transfer Registration Form (cambridge-credit.org/pdfs/electronic-funds-authorization.pdf). If you choose to keep sending payments by money order or certified bank check, send them to: Cambridge Credit Counseling Corp., 67 Hunt Street, Suite 305, Agawam, MA 01001. Include your client number (it starts with "M") on every money order or certified bank check, or include the bottom portion of your monthly statement with your payment. Cambridge is keeping the offices in Rapid City, SD, so you may continue to make in-person payments there if you choose.
Will Cambridge notify my creditors of this change? Will any of my benefits with them change?
Yes. Cambridge will send notifications to all of your creditors to advise them of the transfer. You should not lose any of the benefits that Pioneer obtained for you.
When will Cambridge start servicing my account? When will you have access to my data?
Cambridge is securely importing your account data into its client tracking system and contacting your creditors to ensure a smooth transition. Cambridge will start servicing your account on Thursday, October 1, 2026. Until then, account-specific questions about your debt management plan may be directed to Pioneer Credit Counseling. Please do not make any changes to your payment amounts or due dates from Thursday, September 24, 2026 at 5:00 pm to Wednesday, September 30, 2026. Pioneer will be accepting payments until September 30, 2026. Starting October 1, 2026, all payments will be processed by Cambridge.