Agency Accreditation

ISO 9001

The ISO 9001 quality standard ensures that our agency develops, incorporates, and continually improves our quality management system. This system ensures continual improvement of all aspects of our services, with a strict focus on customer satisfaction. Cambridge has been an ISO 9001 registered agency since 2001, is audited by a third-party on an annual basis, and has yet to receive a single finding of non-conformance.

For more information about Cambridge's ISO 9001 certification, please click here to email our Quality Assurance Manager.

FCAA & NFCC

Cambridge is a member of the National Foundation for Credit Counseling and the Financial Counseling Association of America, the two major trade associations in our profession. The FCAA's "Code of Practice" is an addendum to the ISO Quality Standard that requires member agencies to implement and maintain high standards of ethics, access to service, community education, counselor training, fiscal integrity, complain/conflict resolution, and a number of other industry-specific performance benchmarks. Cambridge is audited regularly to ensure our agency meets or exceeds all Code of Practice requirements.

Credit Counseling Certification

NFCC and PFE Certified Counselors

Cambridge's counselors are certified through the National Foundation for Credit Counseling. We also certify many other members of our staff through the Financial Counseling of America, ensuring that consumers and clients receive professional guidance and service.

Housing Counseling Certifications

NCHEC Certified Housing Counselor

The NeighborWorks America Housing Counselor certification is achieved by completing courses of study in housing counseling principles and foreclosure basics. Counselors who acquire this certificate must pass all written examinations and endorse the National Industry Standards for Homeownership. Once certified, annual continuing education is required in order for the counselors to maintain their certificates.

NCHEC Certified Foreclosure Counselor

The NeighborWorks America Foreclosure Intervention Counselor certification is achieved by completing specific courses of study in topics such as Foreclosure Intervention and Default Counseling, Advanced Foreclosure, and Developing and Implementing an Effective Foreclosure Program. Counselors who acquire this certificate must pass all written examinations and endorse the National Industry Standards for Homeownership. Once certified, annual continuing education is required in order for the counselors to maintain their certificates.

HUD-Approved HECM Counselor

In order to qualify for placement on HUD’s HECM Counselor Roster, counselors must be thoroughly trained, tested and pass background checks as well as achieve a qualifying score on HUD’s HECM Counselor Exam. Additionally, in order to retain an active status on the roster, counselors must complete continuing education requirements every two years and pass HUD’s HECM Counselor Exam every three years.

NCHEC Certified Pre-Purchase Counselor

The NeighborWorks America Pre-Purchase Counselor certification is achieved by completing specific courses of study in all elements of Homebuyer Education and the home-buying process. Counselors who acquire this certificate must pass all written examinations and endorse the National Industry Standards for Homeownership. Once certified, annual continuing education is required in order for the counselors to maintain their certificates.

Scroll To Top