The credit counselors and housing counselors at Cambridge Credit Counseling are among the most experienced, dedicated, and highly trained individuals in the profession. Our counselors undergo extensive training and continuing education in order for them to provide consumers with the expertise they need to help them with their particular situation. Moreover, a majority of our counselors hold certifications in multiple areas, giving our professionals a broader range of knowledge and experience to better help consumers. As a member agency of the Financial Counseling Association of America (FCAA), the National Foundation for Credit Counselors, and as a HUD-Approved Housing Counseling Agency, we are required to ensure all of our counselors are certified by an independent third-party, and that they maintain these certifications through continuing education.
If you have any questions regarding our credit counselor certifications, please call (413) 241-2401 or click here to email our Compliance Manager. To learn more about our housing counselor certifications, please call (800) 757-1788, ext. 5131, or click here to email our Housing Director.
To learn more about our individual credit counselor and housing counselor certifications, please click here to go to our Meet Our Counselors page.
The ISO 9001 quality standard ensures that our agency develops, incorporates, and continually improves our quality management system. This system ensures continual improvement of all aspects of our services, with a strict focus on customer satisfaction. Cambridge has been an ISO 9001 registered agency since 2001, is audited by a third-party on an annual basis, and has yet to receive a single finding of non-conformance.
For more information about Cambridge's ISO 9001 certification, please click here to email our Quality Assurance Manager.
FCAA & NFCC
Cambridge is a member of the National Foundation for Credit Counseling and the Financial Counseling Association of America, the two major trade associations in our profession. The FCAA's "Code of Practice" is an addendum to the ISO Quality Standard that requires member agencies to implement and maintain high standards of ethics, access to service, community education, counselor training, fiscal integrity, complain/conflict resolution, and a number of other industry-specific performance benchmarks. Cambridge is audited regularly to ensure our agency meets or exceeds all Code of Practice requirements.
Credit Counseling Certification
NFCC and PFE Certified Counselors
Cambridge's counselors are certified through the National Foundation for Credit Counseling. We also certify many other members of our staff through the Partnership for Financial Education, ensuring that consumers and clients receive professional guidance and service.
Housing Counseling Certifications
NCHEC Certified Housing Counselor
The NeighborWorks America Housing Counselor certification is achieved by completing courses of study in housing counseling principles and foreclosure basics. Counselors who acquire this certificate must pass all written examinations and endorse the National Industry Standards for Homeownership. Once certified, annual continuing education is required in order for the counselors to maintain their certificates.
NCHEC Certified Foreclosure Counselor
The NeighborWorks America Foreclosure Intervention Counselor certification is achieved by completing specific courses of study in topics such as Foreclosure Intervention and Default Counseling, Advanced Foreclosure, and Developing and Implementing an Effective Foreclosure Program. Counselors who acquire this certificate must pass all written examinations and endorse the National Industry Standards for Homeownership. Once certified, annual continuing education is required in order for the counselors to maintain their certificates.
HUD-Approved HECM Counselor
In order to qualify for placement on HUD’s HECM Counselor Roster, counselors must be thoroughly trained, tested and pass background checks as well as achieve a qualifying score on HUD’s HECM Counselor Exam. Additionally, in order to retain an active status on the roster, counselors must complete continuing education requirements every two years and pass HUD’s HECM Counselor Exam every three years.