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Dr.
Matthew Champagne, CEO of IOTA Solutions, the
preferred evaluator for the U.S. Department
of Education has validated the Cambridge Credit
Counseling Employee Certification
Program. Please click the link on the left
for his findings.
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Cambridge
Credit has implemented a comprehensive training
program for our employees as part of an ongoing
commitment to providing professional, quality Debt
Management Services. Each prospective employee
undergoes a rigorous interviewing and screening
process prior to employment. The first interview
is more of an evaluation to assess the individual’s
qualifications and their ability to carry out our
corporate philosophy. Prospective Counselors are
given a second interview that allows them to review
our counseling process by observing a trainer or
manager during an actual session. This interview
takes approximately two hours to complete. If the
applicant is hired, he/she is required to complete
the following initial training program:
Counselors:
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Phase
1: Upon employment, the Counselor is introduced
to Cambridge Credit’s Certification Program
and provided with our Financial Education training
manual titled "GoodPayer.com Guide to Credit,
Debt, and Personal Finance." He/she is subject
to an extensive, two-week initial training period
in which the company’s organizational infrastructure,
internal policies, and procedures are reviewed.
Also, a Counselor Trainer and/or Senior Counseling
Manager provides on-the-job training. After the
initial training period, the Counselor is evaluated
to determine his/her progress.
-
Phase
2: The Counselor is then assigned to a second
Counselor Trainer for additional training and
telephone observation via our Quality Control
Observation System. The average time frame for
completing this phase of the training process
normally takes 90 days, depending on the Counselor’s
individual progress.
-
Phase
3: While the Counselor is receiving on-the-job
training (Phase 2) he/she is also given four Financial
Education classes with an Education Department
Representative to review the study material provided.
After a two-month period, the Counselor is given
a written exam to determine his/her aptitude
in accordance with Cambridge Credit’s Certification
Program.
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AFCPE Certification - As counselors reach their fourth month of service, they begin the twelve-week course of study designed by the Association for Financial Counseling and Planning Education, one of the most widely recognized and respected independent accreditation organizations in the country. All Cambridge counselors are required to hold the AFCPE's Accredited Credit Counselor certification as a condition of their employment, and must also complete 15 credits of approved continuing education every two years to maintain their AFCPE certificate.
Client
Services:
-
Phase
1: Upon employment, Client Services Representatives
are subject to an extensive, initial training
period which lasts approximately 30–60
days, in which the company’s organizational
infrastructure, internal policies, and procedures
are reviewed. Also, a Client Services Trainer
provides on-the-job training. After the initial
training period, the Client Services Representative
is evaluated to determine his/her progress. If
the Client Services Representative meets the
expectations of his/her trainer, he/she is promoted
to assisting clients with their needs.
-
Phase
2: After two months of employment, the Client
Services Representative is introduced to Cambridge
Credit’s Certification Program and provided
with our Financial Education training manual
titled The GoodPayer.com Guide to Credit, Debt
and Personal Finance.
-
Phase
3: The Client Services Representative is given
four Financial Education classes with an Education
Department Representative to review the study
material provided. After a two-month period,
the Client Services Representative is given a
written exam to determine his/her aptitude in
accordance with Cambridge Credit’s Certification
Program.
Once
an employee becomes certified, he/she is continually
evaluated through desk audits, telephone monitoring,
and weekly classroom style training (if applicable)
to ensure compliance with Cambridge Credit’s
Professional and Ethical Code of Conduct.
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