Accreditation:

Cambridge Credit Counseling Corp. has gone to great lengths to ensure that consumers receive superior service for all of their debt counseling needs, as well as the education necessary to help them reach their financial goals. In 2001, Cambridge completed a year-long process to officially become an ISO 9001:2000 registered organization. Unlike other accreditation services that are recognized only in the United States and Canada, ISO 9000 is recognized and accepted worldwide.

The International Organization for Standardization is an organization made up of members from nearly every country in the world. One of the accreditations that this company offers is “ISO 9001:2000.” The various standards that exist within ISO 9001:2001 were developed so that companies in all industries, product or service related, could benefit from the implementation of a Quality Management System (QMS).

Registration to the ISO 9000 family of standards is not a simple undertaking. Not only did Cambridge undergo a rigorous registration audit of our entire QMS (by an accredited, independent, third-party auditing agency), we will continue to be audited bi-annually by the same accredited auditing agency. Also, every five years, the ISO 9000 standard is reviewed and updated as necessary by the IOS. This begins the registration process anew, thereby necessitating the continuous auditing of our QMS.

Achieving registration to the ISO 9000 family of standards signifies that we have implemented and effectively maintain a Quality Management System focused on customer satisfaction and the continuous improvement of our service.


Our Management's Commitment
The commitment of Cambridge's top management team is crucial to the success of ISO 9000. A company cannot operate effectively if the decision makers are not involved in quality management. ISO requires that company managers are involved in all decisions that affect the Quality Management System. To ensure that this is the case, all elements of the QMS are discussed in Management Review meetings. The following are topics typically discussed during such meetings.

The theory behind the importance of management's involvement is that if a decision must be made to enhance the quality of our service, or if a Project Plan for improvement is to be reviewed, the people in the position to approve the process are already involved. This results in timely action.


All of these aspects allow us to ensure that our Quality Policy is maintained.
Our Quality Policy is as follows:

Cambridge Credit Counseling Corp. is an ISO 9000 registered credit counseling agency, dedicated to educating consumers on the importance of sound financial management and to providing financially distressed individuals and families with the appropriate education, financial management tools and budgeting skills necessary for them to become more financially responsible consumers.

Code of Practice
In 2005, Cambridge became accredited to the Code of Practice, which consists of rules that strictly govern the actions of debt counseling agencies. Among other rules, the Code of Practice requires that:

During a typical ISO audit, the third-party auditor will verify whether Cambridge is meeting all of the standards of the Code. They will conduct in-depth interviews with counselors and other representatives to make sure they are assisting consumers according to the Code’s standards. They will review Cambridge’s documentation to ensure that our performance claims are legitimate and verifiable.

If you have any questions regarding our accreditation, please forward them to iso@cambridgecredit.org.